Privacy Policy

Last Updated: February 4, 2026

We take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

Information We Collect

When you use our website or contact us, we may collect the following information:

Personal Information You Provide:

• Name, email address, and phone number (when you fill out contact forms or sign up for services)
• Payment information (processed securely through our payment partners)
• Comments, questions, or messages you send us
• Account credentials if you create an account

Automatically Collected Information:

• IP address and browser type
• Pages you visit and time spent on our site
• Device information and operating system
• Location data (with your permission)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Respond to your inquiries and appointment requests
• Send service confirmations, updates, and important notices
• Process payments securely
• Send promotional messages (only with your consent)
• Analyze website traffic and user behavior to enhance your experience
• Comply with legal obligations and prevent fraud

SMS and Text Messaging Program

Opt-In Details: When you provide your mobile phone number and consent to receive text messages, you’re subscribing to our SMS notification program. By opting in, you agree to receive:

• Appointment confirmations and reminders
• Service updates and promotions
• Account notifications
• Special offers (if you’ve opted in for marketing messages)

Message Frequency: Message frequency varies depending on your preferences. You may receive up to 4-6 messages per month for promotional content, plus transactional messages as needed.

Costs: Message and data rates may apply based on your mobile carrier’s plan. We don’t charge for texts, but your carrier might.

Opt-Out Instructions: You can opt out at any time by texting STOP to any message you receive from us. You’ll receive a confirmation text that you’ve been unsubscribed. If you need help, text HELP or contact us directly.

Carrier Liability: We are not liable for delayed or undelivered messages due to carrier issues or technical problems beyond our control.

Supported Carriers: Our SMS program works with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

Mobile Information Sharing

We do not sell your mobile phone number or personal information to third parties.

Your phone number is used exclusively for the purposes you’ve consented to. We may share your mobile information with:

• Our SMS service provider (who is contractually obligated to protect your data)
• Mobile carriers for message delivery
• Law enforcement if legally required

We use industry-standard encryption and security measures to protect your mobile information during transmission and storage.

Cookies and Tracking Technologies

What Are Cookies? Cookies are small text files stored on your device that help us remember your preferences and improve your experience.

How We Use Cookies:

• Essential Cookies: Keep you logged in and remember your settings (these cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics and similar tools)
• Marketing Cookies: Track ad performance and personalize content you see
• Comment Cookies: Remember your name and email when you leave comments (stored for one year)

Your Cookie Choices: You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect site functionality. Visit www.aboutcookies.org to learn how to manage cookies.

Comments and User Content

When you leave a comment on our site, we collect the information shown in the comment form, plus your IP address and browser information to help prevent spam. An anonymized version of your email (called a hash) may be sent to Gravatar to display your profile picture if you use that service.

Comments and their metadata are stored indefinitely so we can automatically approve follow-up comments from trusted users.

Media and Uploaded Files

If you upload images to our website, avoid including location data (EXIF GPS) in those images. Other visitors can download images and potentially extract any embedded location information.

Embedded Content

Our articles may include embedded content from other websites (videos, images, social media posts, etc.). These external sites may collect data about you, use cookies, and track your interaction with their content—just as if you visited their site directly.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure servers and regular security updates
• Limited employee access to personal information
• Regular security audits and monitoring

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

How Long We Keep Your Data

• Comments: Stored indefinitely to manage future comments efficiently
• User Account Information: Kept as long as your account is active
• Contact Form Submissions: Retained for business purposes (typically 3-5 years)
• SMS Opt-in Records: Maintained in compliance with TCPA regulations
• Analytics Data: Aggregated data may be kept indefinitely; individual user data is anonymized after 26 months

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request we delete your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails or SMS messages at any time
• Data Portability: Receive your data in a portable format
• Restrict Processing: Limit how we use your information

To exercise these rights, contact us using the information below.

Who We Share Your Data With

We do not sell your personal information. We may share your data with:

• Service providers who help operate our business (payment processors, SMS providers, hosting companies)
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) under confidentiality agreements

If you request a password reset, your IP address will be included in the reset email for security purposes.

Third-Party Services

We work with trusted third-party services that may process your information:

• Payment processors for secure transactions
• Email marketing platforms (with your consent)
• SMS service providers for text messaging
• Analytics tools to understand site usage

These partners are contractually required to protect your data and use it only for specified purposes.

Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we’ve inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We’ll post the updated policy here with a new “Last Updated” date. For significant changes, we’ll notify you via email or prominent website notice.

Contact Us

Have questions about this privacy policy or how we handle your information? We’re here to help.

Ready to get started or need more information? Contact us today to discuss how we can serve you while keeping your information safe and secure. Your privacy matters to us, and we’re committed to transparency every step of the way.

Contact Information:

• Email: info@starsjunk.com
• Phone: 408-620-4250
• Address: 515 Boynton Ave #2, San Jose, CA 95117